Returns

We want you to love what you get from Bag Us — here's how we handle anything that isn't right.

Replacement Only, No Returns

We offer replacement only for items that arrive damaged, defective, or incorrect. We do not accept returns for refund or exchange of mind (i.e. if you simply change your mind after ordering).

How to Request a Replacement

1. Email us at reachbagusbrand@gmail.com within 48 hours of delivery.
2. Include your order number and clear photos of the damaged, defective, or incorrect item.
3. We'll review your request and confirm the replacement process within 2–3 business days.

What's Covered

• Items damaged in transit
• Manufacturing defects
• Wrong item or size sent by mistake

What's Not Covered

• Change of mind after placing an order
• Incorrect size selected by the customer (please check our size guide before ordering)
• Normal wear and tear

Questions? Reach out anytime at reachbagusbrand@gmail.com.